Website Privacy Policy

1. Introduction

This Privacy Policy explains how Bendalls Engineering Limited (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website https://bendalls.co.uk/ . We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the practices described in this policy.

 

2. Who We Are

Company Name: Bendalls Engineering Limited

Registered Address: Unit 46 Brunthill Road, Kingstown Industrial Estate, Carlisle, Cumbria, United Kingdom, CA3 0EH

Company Number: 00426047

Data Controller: Data Protection Officer – Sandi Coulter Contact Email: sandra.coulter@bendalls.co.uk or Info@bendalls.co.uk

 

3. Personal Data We Collect

We may collect and process the following types of personal data:

Data you provide directly

  • Name
  • Email Address
  • Phone Number
  • Postal Address
  • Information submitted through contact forms or website registrations

 

Data collected automatically

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Cookies and tracking technologies

 

Data from third parties

  • Analytics providers
  • Payment processors
  • Advertising networks

 

4. How We Use Your Personal Data

We may use your information to:

  • Operate, maintain, and improve our website
  • Process orders and payments
  • Respond to enquiries and provide customer support
  • Send marketing communications (only with your consent)
  • Improve website performance and user experience
  • Comply with legal obligations

 

5. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Consent: for example, when you opt into marketing communications or accept cookies
  • Contractual Necessity: to provide services or responses you request
  • Legitimate Interests: such as improving our website functionality
  • Legal Obligation: where required by law

Where appropriate, we may connect specific data uses with specific legal bases.

 

6. How We Share Your Data

We may share your personal data with:

  • Service providers
  • Professional advisors
  • Regulators or law enforcement where legally required

We do not sell your personal data.

 

7. International Data Transfers

Some of our service providers may be located outside the UK. Where this occurs, we ensure appropriate safeguards such as:

  • UK GDPR approved standard contractual clauses
  • Adequacy decisions for approved countries

 

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal, accounting, or reporting requirements.

 

General retention periods may include:

  • Contact form submissions – retained for a reasonable period for follow-up.
  • Contract related data – retained in line with statutory obligations.

 

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“the right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

We typically respond to rights requests within one month, subject to extensions where permitted. ICO WEBSITE: https://ico.org.uk

 

10. Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, and/or unauthorised access. However, no online transmission is completely secure.

 

11. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for those sites’ privacy practices, and encourage you to review their policies.

 

12. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. For material changes, we may take additional steps to notify users.

 

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: Email: Info@bendalls.co.uk

Address: Unit 46 Brunthill Road, Kingstown Industrial Estate, Carlisle, Cumbria, United Kingdom, CA3 0EH